Here is some of the standard information that you want to know coming in as a new client.
First - Please let us know how you found out about us!!
Billing increments: If the cleaning goes past the hour or half hour it is rounded to the next 15 minute mark. If it is past the 15 minute mark we round to the half hour or hour mark.
New Clients and Move outs - We will need a credit card to hold your cleaning and a deposit due to all the people running and not paying for their cleanings. The deposit will range from $150 for the smallest place to 100% of what we estimate the job will cost. You can then leave on the credit card or pay any balance by a different means if you like.
Please note there aren't any 9 am slots available - for example, as all cleaning teams start at 8-8:30 am and usually take 2 1/2 to 3 hours so 11-1 PM would be the next available time slot and so on (1-3 PM, 2-5 PM if the day goes as planned - could be a little later). PLEASE NOTE THAT THERE IS A 2 HOUR WINDOW OF ARRIVAL BUT WE WILL TRY AND HIT THE FRONT OF THE WINDOWS LISTED ABOVE AS BEST AS WE CAN. FOR EXAMPLE, IF YOU CHOOSE 1 PM THEN THERE IS A WINDOW FROM PROBABLY 12:30-2:30 or 1-3 PM FOR ARRIVAL AND SO ON. The last arrival window is hardest to manage and that's why its a 3 hour window of arrival instead of 2 hours - from 2-5 PM arrival.
Please don't request a time slot if you aren't going to be there as it just makes it that more difficult to service all the clients.
Initial Deep and Regular or One Time Cleanings
We will come to your home and perform an initial deep cleaning to set it up for the follow on up keep cleaning (typical is every two weeks but we do weekly as well as every three or four weeks). We have also move in and move out and any type of one time or infrequent cleanings as well.
The initial deep cleaning and follow on cleanings are based on a rate (call or email for the latest rate – email@example.com or (703) 647-9094) that includes two cleaners to come out and it may take a couple to a few hours or more to do it depending on the cleanliness level (just so you know - we have had very few clients tell us their home was dirty so the teams won’t know the extent of cleanliness until they get there and start working); construction dust is very troublesome for example, stuff in your place to move, size of the place, etc. Basically anything that extends the time. Typical first jobs are two to four hours but some have stretched to eight hours. We use three cleaners to speed the process as the teams have set areas they work in and can go off and work those independently.
We would then have a feel for what the time involved will be to maintain it - every two weeks is typical. We could then quote you a pseudo flat rate based on that time and frequency if you like after we do a couple of normal cleanings – hard to tell from that first cleaning as it will be longer in most cases. We can look at what the average time to clean is and give you a fixed rate for our three standard cleaners and then monitor that to make sure it was a fair rate for both of us.
Your on going cleaning will become more up keep after the first deep cleaning. Of course it is all frequency of cleaning and time based. If you are weekly it is much less time needed to up keep than if you are monthly as monthly is almost like an initial deep cleaning each time so there is not a lot of difference in time as well as cost for monthly cleanings. Going every three weeks may be effective for those on a tighter budget as it will cost more than two weeks but less monthly for you.
You can see all we do for a standard cleaning and what we can offer additionally on this web site as well under “What we do”.
If you want you can just schedule your first cleaning with Cristian, Andira, Mary, or Laydi and get started right away. Just call (703) 647-9094 or best (email firstname.lastname@example.org) as all of us can see your email on our blackberrys and get to work on setting you up.
Just let us know the specific day and whether you prefer morning or afternoon. You can also just use our GenBook button on the front page of this web site to schedule as well.
You can also, by email, give us specific instructions every time so we can rotate tasks and we will brief the cleaning team (on focus areas, oven, or refrigerator, and can add any carpet cleaning if needed - additional charges from 20-45 dollars respectively for those items. Will you be there or how can we access (obtain a key, etc). What is your complete address including any apartment or condo numbers and phone number if you want to proceed? We will know more after that first cleaning to estimate the time for weekly and biweekly cleaning and the usual cost.
IMPORTANT NOTE: if you are not leaving a check or won't be there at the completion of the initial cleaning: There's a $150 to $500 normally minimum deposit (depending on job size) required for any one that isn't available to pay for the service in full at the time the job is performed. We will immediately credit, return, or bill any delta payments needed. We are sorry but we have had too many people skipping out on the bill lately so we need to ensure payment now. Payment for the service is due immediately after the service is rendered. Important: If you are planning to pay not using your personal check with the correct address, please put the invoice number or the name and address of the account holder with us in the memo line on the check.
We will work with you to set a date and whether it will be in the morning or afternoon of that day. We can usually set you up within the week. Most clients leave us a key or have someone there for us to gain access so it makes the following paragraphs moot.
For those that will not be home and can not provide a key or access, we can not give you the exact two hour Estimated Time of Arrival (ETA) window until at least very late the night before or more often, the morning of the cleaning, as we have to build the entire schedule for that day and wait for client cancellations and last minute changes that come in until midnight usually.
We have instituted a new policy for these late changes (below) to try and reduce/mitigate these changes. We can note that you will want a 2 hour ETA as soon as we can get you one though. In this business and with traffic here, there is no way we can tell you an exact time of arrival but we do better than most businesses with minimizing the time window to just two hours.
Please note that there is a 50 dollar cancellation fee if you cancel within 12 hours of your scheduled cleaning window (this includes your two hour window estimated time of arrival window). This helps partially cover the disruption to the teams schedules as all routes and times are carefully planned out to minimize impacts and mitigate costs for all our clients. Thank you!
Credit Cards are generally needed to "hold" a cleaning and a deposit is taken to ensure payment. We don't use it unless you want us to or if you decide to not pay us promptly as required.
Payment is due at the time of service. It can be cash, credit card, check, or it can be through your banks bill payer service (no account number needed) for recurrent customers. Just set it up for:
The Green Mop
2918 18TH ST S
Arlington VA 22204
Or just mail us your check.
IMPORTANT NOTE: if you are not leaving a check or won't be there at the completion of the initial cleaning: There's a $150, $175, or $250 or more (depending on extent of job) minimum deposit required for any one that isn't available to pay for the service in full at the time the job is performed. We will immediately credit, return, or bill any delta payments needed. We are sorry but we have had too many people skipping out on the bill lately so we need to ensure payment now. Payment for the service is due immediately after the service is rendered. Important: If you are planning to pay not using your personal check with the correct address, please put the invoice number or the name and address of the account holder with us in the memo line on the check.
Our rate is 2 cleaners at 80 dollars per hour, if your place and the homes in your area on your route are relatively small, or 120 dollars for 3 cleaners per hour for larger homes on your route. The number of cleaners may vary each time based on all the homes on your route that day but your cost is the same regardless (for example 2 cleaners takes 3 hours where 3 cleaners takes 2 hours - same cost). We can do it any day except Sunday.
As a new client we ask that you concur with the following:
1) For Renters - On move outs we can not be held responsible for your deposit and what is withheld/kept by the renting company. That is between you and your rental company. We see that there are some nefarious companies out there that are keeping the money and claiming inadequate cleaning while not allowing a reclean to be performed (they use their own people and then keep a significant portion of the deposit and "claim" that don't have time for someone else to reclean).
2) Things of value.
If you have antiques or any type of expensive items such as special flooring that can't get water on it, antiques, oriental rugs, knic knacks, etc. you need to provide your own insurance for these items and are responsible for letting us know they are there in the home.
We have insurance for the normal type household items but we will not cover anything that happens (damaged, lost) to antiques, oriental carpets/rugs, special artwork, foreign knic knacks etc. The dollar value we are talking about is $350 and higher for any objects that are not normal household objects. Special flooring is an exception to that as we need to know about it and will not be responsible for extremely sensitive flooring that can't get wet or that is too soft.
Also, if there are any special household items that require special care you need to disclose that to us as well. We can't be held responsible for any special wood or stone or any other material that requires special care without disclosure. Household items are considered things like furniture and home surfaces (walls, counter tops, etc).